Jisc banner

Cover
 

Passenger Experience Questionnaire

22 June 2020

The aim of this study is to analyse the airline industry’s current level of adaptation to the experience economy, to collect data on current passenger expectations and to expand the ways in which the industry can compete in terms of passenger experience.

Keywords

Ethical approval

The project has been reviewed and approved through the formal Research Ethics procedure at Coventry University.

Contact researcher

Academic study
 

Keep up to date