Managerial decision-making
08 August 2020
This research project is aiming to study the managerial decision-making process. You will be asked to imagine that you are the manager of an airline company that is in the process of dealing with some customer complaints. The full scenario will be provided to you in a short text, which will be followed by an email from one of your employees suggesting certain changes to your new strategy. The following step will be to react to the employee’s message, based on a few measuring scales.
Keywords
Ethical approval
My research has been approved by the School of Psychology Research Ethics Committee. This means that my research follows the standard of research ethics set by the British Psychological Society.
