Jisc banner


Privacy Policy

Last updated: 12th January 2016

We aim to collect as little information about you as possible. Call for Participants respects the privacy of its users. However we do require you to provide a valid email address when participating in research, when saving search options, and when opting in to our mailing list. However as we continue to improve our services, we may require different information. Some research requires you to provide the researcher with more information about you. We temporarily sort this information so it can be communicated to the researcher. Before disclosing any information to us or a researcher you should ensure you have read both our privacy policy and our full terms and conditions.

The basics:

If you are participating in research we ask for your email address to ensure you are provided with all the information you need to take part in a study, and to ensure that the researcher can contact you about the study if necessary.

We only store your email address, unless you have selected to use additional services, such as personalised alerts or notifications. To provide these additional services we are required to store more information about what type of research studies you can and want to take part in.

We will not share your email address with anyone else without your permission first. If you have ticked the box above to find out about similar studies we will use this email address to notify you of studies that have similar requirements.

If you change your mind you can unsubscribe or opt out of our emails by clicking on the link at the bottom of the email. You can also email us and ask us to remove your email address from our database.

If you are a researcher we require you to provide us with a valid email address to confirm your position as an academic researcher or approved partner. If you would like to delete your account you can do this using the ‘my details’ page, accessible from the homepage.

More Information:

Call For Participants Ltd (registered number 08157340]), whose registered office is at: Call For Participants Ltd, Sir Colin Campbell building, innovation park, Triumph road Nottingham, NG7 2TU knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part of our website terms and conditions ('Terms').

By accepting our Terms or by visiting CallForParticipants.com ('the Services') you are accepting and consenting to the practices described in this Privacy Policy.

The Services are brought to you by Call For Participants Ltd. Call For Participants Ltd believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the our full Terms.

When we first obtain Personal Data from you, or when you take a new service or product from us, we will contact you about important changes to our Services or issues that we feel may be important to you. If you do not want us to email you please contact us at the address below.

Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.

Back to Top

Collecting Information

We may collect Personal Data about you from a number of sources, including the following: From you when you agree to take a service or product from us, in which case this may include your contact details, details of school, date of birth, how you will pay for the product or service and your bank details; From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services; From documents that are available to the public, such as the electoral register; From your school, university or employer, such as when you are added to groups; when you engage with other users of the Service; From you when you save a search or use an email address on our website.

Back to Top

Using Your Personal Information

Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:

  • To help us to identify you when you contact us; To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
  • To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
  • To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
  • To help to prevent and detect fraud or loss.
  • To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so.
  • To keep you up to date with our Researcher/participant benefit scheme under which, as part of your Researcher/participant benefits, we will give you Researcher/participant information and details of discounts and offers we negotiate from time to time on behalf of our Users. If you do not wish to receive this benefit, please write to our Data Protection Manager at the address given below.

We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.

To enhance our services and save you time, such as recognition of previously asked questions. You have the right to remove of any enhanced services from your account.

Call For Participants uses intercom.io software providers to offer customer support services. Your data will be handled by Call For Participants and protected according to Intercom.io's policies:

We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.

We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:

  • If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
  • If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out above or, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Act 1998. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and the Data Protection Act 1998.

Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.

When you give personal data to a user through pre-screening questionnaire(s) or other services provided by Call For Participants Ltd, our users and associated entities may require addition information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

In connection with any transaction which we enter into with you:

We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.

If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.

If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please contact at Call For Participants Ltd, Sir Colin Campbell building, innovation park, Triumph road Nottingham, NG7 2TU, or by email on hello@callforparticipants.com

Back to Top

Sharing Personal Information

Some of our services allow you to share personal information. This information is sent directly to a researcher often by email. We may retain a copy of the information for security purposes. We may also choose to use this information to help improve our services and products.

You are responsible for sharing any personal information with researchers. You may request for you data and information to be deleted by contacting the researcher directly.

You are responsible for finding out where your data is being stored and how your data is being shared and used from the researcher, employer or institution.

You should only share information about yourself and not impersonate other.

We cannot be held responsible or liable to you if you choose to share any personal information with other user outside our services, such as when you participate in research in a physical location, or are directed away from our services to an external website.

Back to Top

Participating in Research

You should on all accounts and are responsible for seeking advice from the associated institution, employer and research council about participating in research. If you participate in any research advertised on the Services you do so at your own risk. We cannot be held responsible for your decision and actions taken, including information shared through our services to researchers or associated entities. You are responsible to informing others of your decisions to participate in research to ensure your safety when meeting users or non-users in physical and virtual locations.

Back to Top

Protecting Information

We have strict security measures to protect Personal Data.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off/log-out when you finish using a shared computer.

Back to Top

The Internet

If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the services, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.

Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.


When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'.

These cookies cannot be used to identify you personally and are used to improve services for you, for example through:

  • Letting you navigate between pages efficiently
  • Enabling a service to recognise your computer so you don't have to give the same information during one task
  • Recognising that you have already given a username and password so you don't need to enter it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast

See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.

Visit www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about cookies.

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.

Multiple cookies may be found in a single file depending on which browser you use.

We use cookies to help improve your experience when using our website. Cookies temporarily save information about how you use our website, such as creating a study page, creating groups or browsing studies, so that the information you input is not lost and you can continue to use our service without interruption, or the need to re-enter information. If you are still unsure about how we use cookies to help improve your experience, please contact us on hello@callforparticipants.

By using this website, you agree that we can store cookies on your device.

Back to Top

The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.

These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or 'serve') the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about internet advertising companies (also called 'ad networks' or 'network advertisers'), including information about how to opt-out of their information collection. We exclude all liability for loss that you may incur when using these third party websites.

Back to Top

Further Information

If you would like any more information or you have any comments about our Privacy Policy, please either write to us at Call For Participants Ltd, Sir Colin Campbell building, innovation park, Triumph road Nottingham, NG7 2TU or email us at hello@callforparticipants.com

We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at hello@callforparticipants.com. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.

If you would like access to the Personal Data that we hold about you, you can do this by emailing us at info@callforparticipants.com or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.

We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at hello@callforparticipants.com or write to us at the address above to update your Personal Data.

Back to Top

Keep up to date